Entry level solution for a company just getting started
or $29 billed monthly
Good start for companies serious about their user experience
or $199 billed monthly
Complete, integrated users onboarding and training experience
or $299 billed monthly
Up to 300 MAUs
Email and chat support
Up to 2 000 MAUs
No Chaperone branding
Up to 5 000 MAUs
Self-hosted / on-premise
Service Level Agreement
Custom terms of service
You're in good company!
Over 1,000 companies from 72 countries rely on Chaperone
for their user onboarding and training.
Frequently Asked Questions
What is monthly active user (MAU)?
A Monthly Active User (MAU) is a unique user who engages with and returns to your website or web application within a period of 30 days. This means that any user opening your website or web application more than once in a single month is counted as the same MAU. Also, users who don’t use the app in a period of 30 days are not counted as MAU.
What happens if I cancel my subscription?
You can cancel your subscription any time. Your subscription will remain active through the billing period you have paid for. Your subscription will be deactivated after the billing period. Until it’s deactivated, you can come back and use the product. You won’t be charged anymore.
Is my payment information kept safe? Is it secure?
Can I switch plans?
Yes, you can upgrade to a higher plan at any point during your subscription term. Your current plan, will be cancelled and your billing cycle will restart on the day of the upgrade. You’ll be charged for your previous plan on a pro rata basis and you only pay for the difference.
What happen if I go over my MAU limit?
If you exceed the number of active users allowed in your plan, you will be notified and you can upgrade to a higher plan to increase your MAUs limit. You’ll be notified by email when you reach 2/3 of your MAUs limit. We send you a second
notification when you reach the limit.
After the second notification, you have 72 hours to upgrade. If you don’t upgrade, all your guides will stop working until the end of your current billing period.
How secure is Chaperone?
Chaperone applies security best practices and manages platform security so that customers can focus on their businesses. Our platform is designed to protect customers from security threats by applying security controls at every layer from physical to application , isolating customer applications and data, and with its ability to rapidly deploy security updates without customer interaction or service interruption. Want even more?
How does the free trial works?
You get started with a free, fully featured 14-day trial of Chaperone Growth plan. Which means you can test with up to 5,000 MAUs and there will be no features limitations.
During the free trial, you will also have our full attention to understand how Chaperone works and implement it. Need a full demo? Have questions about a feature? Want to know a bit more about us as a company? Just give us a shout.
You’re not required to enter your credit card before starting the free trial. At the end of the trial period, if you don’t subscribe to any paid plan, you are automatically downgraded to our free plan and you lose access to all paid features and settings.
Do I have to worry about you selling my data?
Chaperone implements security measures designed to protect customer information from unauthorized access. Chaperone access to customer data is very limited. Chaperone takes precautions to protect any proprietary information that may be shared
with us by the customer. Except in performance of the services or as otherwise permitted, we do not divulge to any third person any such proprietary information.