Pricing

Sign up now for free and get 14 days full access to all features.

Basic

$19 /month

Entry level solution for a company just getting started

Start your free trial
  • Unlimited guides
  • Guides sharing
  • Email and chat support

Pro

$199 /month

Complete, integrated users onboarding and training experience

Start your free trial
Evreryting in bassic, plus
  • Analytics
  • Segmentation
  • Custom branding
  • Members Roles
  • Custom CSS
  • Multilingual guides
  • Team accounts
  • Automation
  • Integrations
  • API access
  • Phone support

Entreprise


Need entreprise scale?

Evreryting in Pro, plus
  • High volume
  • Multiple applications
  • Domains
  • Custum SLA
  • Professional services
  • Priority support
  • Dedicated account manager

Basic

$19 /month

Entry level solution for a company just getting started

Basic includes:

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Unlimited guides

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Guides sharing

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Email and chat support

Pro

$199 /month

Complete, integrated users onboarding and training experience

Everything in Basic, plus:

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Analytics

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Segmentation

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Custom branding

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Members Roles

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Custom CSS

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Multilingual guides

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Team accounts

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Integrations

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Automation

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API access

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Phone support

Entreprise

Need entreprise scale?

Everything in Professional, plus:

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High volume

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Multiple applications

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Domains

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Custum SLA

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Professional services

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Priority support

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Dedicated account manager

You're in good company!

Over 5,000 companies from 72 countries rely on Chaperone technology
for their user onboarding and training.

Frequently Asked Questions

What is monthly active user (MAU)?

A Monthly Active User (MAU) is a unique user who engages with and returns to your website or web application within a period of 30 days. This means that any user opening your website or web application more than once in a single month is counted as the same MAU. Also, users who don’t use the app in a period of 30 days are not counted as MAU.

What happens if I cancel my subscription?

You can cancel your subscription any time. Your subscription will remain active through the billing period you have paid for. Your subscription will be deactivated after the billing period. Until it’s deactivated, you can come back and use the product. You won’t be charged anymore.

Is my payment information kept safe? Is it secure?

We do not store your payment information. Your information is being handled by our payment solution company (Stripe) which has a highly secure system and strict privacy policy. Your payment information is in good hands.

Can I switch plans?

Yes, you can upgrade to a higher plan at any point during your subscription term. Your current plan, will be cancelled and your billing cycle will restart on the day of the upgrade. You’ll be charged for your previous plan on a pro rata basis and you only pay for the difference.

What happen if I go over my MAU limit?

If you exceed the number of active users allowed in your plan, you will be notified and you can upgrade to a higher plan to increase your MAUs limit. You’ll be notified by email when you reach 2/3 of your MAUs limit. We send you a second notification when you reach the limit.After the second notification, you have 72 hours to upgrade. If you don’t upgrade, all your guides will stop working until the end of your current billing period.

How secure is Chaperone?

Chaperone applies security best practices and manages platform security so that customers can focus on their businesses. Our platform is designed to protect customers from security threats by applying security controls at every layer from physical to application ,isolating customer applications and data, and with its ability to rapidly deploy security updates without customer interaction or service interruption. Want even more?

How does the free trial works?

You get started with a free, fully featured 14-day trial of Chaperone Growth plan. Which means you can test with up to 5,000 MAUs and there will be no features limitations

Do I have to worry about you selling my data?

Chaperone implements security measures designed to protect customer information from unauthorized access. Chaperone access to customer data is very limited.

Have more questions? Contact us.